SHIPPING POLICY

Effective Date: 8 May 2026

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Order Processing

Orders are dispatched within 1–3 business days.

You’ll receive tracking details once your order ships.

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Shipping Within Australia

We ship Australia-wide.

Estimated delivery times:

• Standard: 2–8 business days
• Express: 1–4 business days

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Shipping Costs

Calculated at checkout.
Free shipping promotions may apply from time to time.

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Tracking

You’ll receive a tracking link via email once your order is dispatched.

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Authority to Leave

Orders may be left in a safe place unless specified otherwise.

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Delays

Delays may occur due to postal disruptions or high volumes. If your order is delayed, contact us and we’ll help.

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Incorrect Address

Please double-check your details. We cannot cover costs for incorrectly entered addresses.

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Damaged in Transit

If your order arrives damaged, contact us within 7 days with photos.

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Contact

Email: info@burtncandleco.com.au